At Book My Glow, we want both business owners and clients to have a smooth experience. This Refund & Cancellation Policy explains how bookings, cancellations, and refunds are handled.
1. Appointment Cancellations (Clients)
- Clients may cancel or reschedule appointments through the Book My Glow platform.
- Each business sets its own cancellation window (e.g., 12 hours, 24 hours).
- Cancellations made within the allowed window will not be charged.
- Late cancellations or no-shows may result in partial or full charges as determined by the business.
2. Appointment Cancellations (Businesses)
- Business owners are responsible for keeping their availability accurate.
- If a business cancels an appointment, clients are entitled to:
- Reschedule at no extra cost, OR
- Receive a full refund if payment was already made.
3. Refunds
- Refunds for cancelled services are handled directly by the business owner, not by Book My Glow.
- If a client paid online (Mobile Money, Visa, MasterCard):
- The business must initiate the refund within 7 business days.
- Any transaction charges (e.g., mobile money fees) may be deducted.
- Book My Glow does not guarantee refund timelines, as these depend on the payment processor.
4. Non-Refundable Items
- Subscription fees paid by businesses for using Book My Glow are non-refundable.
- Promotional offers, discounted packages, or bundled services may be marked as non-refundable by the business.
5. Disputes
- In case of disagreements between a client and a business, Book My Glow may assist in mediation but is not responsible for the final outcome.
- Businesses are encouraged to clearly communicate their cancellation and refund terms to clients.
6. Contact Us
For any issues related to payments or refunds:
📧 Email: business@bookmyglow.biz
📞 Phone/WhatsApp: +256200902272
🌍 Website: www.bookmyglow.biz